2023-24 Annual Report: Transforming for healthier communities

Guided by our Values, Osler’s team members continued to showcase their unwavering commitment to exemplary, high-quality care in a year characterized by resilience, compassion and clinical transformation.

Responding to an ever-evolving workplace culture that promotes, inspires and recognizes ingenuity, our staff and physicians led several innovative initiatives to further improve patient outcomes, enhance service design and delivery, and ensure a world-class experience for our patients, their families and loved ones.

Thanks to their efforts, Osler patients had access to highly specialized life-changing heart rhythm surgery, robot-assisted knee replacements and state-of-the-art cancer therapy for blood cancers, close to home, eliminating the need for travel outside our communities. We know for many among our most vulnerable populations, this can mean the difference between receiving or not receiving care.

To address ongoing challenges with hospital capacity and improve access to care, we continued to leverage strong relationships with our valued health and community partners to launch innovative programs that enable patients discharged from hospital to seamlessly continue their recovery in their homes.

Accredited with Exemplary Standing by Accreditation Canada, its highest designation, our commitment to quality excellence shone through in everything we did this past year – and will continue to guide us as we look for new ways to further improve experiences for our patients, families and staff.

We always take great pride in showcasing the many ways our team members are making a difference in the lives of patients, families and the communities we serve. No one says it better than the people whose lives have been impacted by Osler’s health care professionals. To learn more about just a few of the many faces behind innovative, compassionate care at Osler, check out what our patients have to say in our Doctors Making a Difference Campaign.

As we prepare to embark on Osler’s next chapter, we feel privileged to lead and work alongside Osler’s clinical team members who show us every day what it means to deliver world-class, compassionate and inclusive care that touches and transforms people’s lives.

(l-r) Kiki Ferrari, Tiziana Rivera and Dr. Greg Rutledge

Kiki Ferrari, Executive Vice President and Chief Clinical Officer; Tiziana Rivera, Executive Vice President, Quality Research and Chief Nursing Executive; and Dr. Greg Rutledge, Chief of Staff and Executive Vice President, Medical and Academic Affairs


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