Jhooty’s journey is just one of many celebrated at a recent appreciation event marking the fifth anniversary of the NHEN.
Held earlier this month, the event brought together patient partners and hospital staff to reflect on the program’s achievements and look ahead to its future.
The NHEN was established in 2019 to bridge the gap between healthcare providers and the people they serve. Over the years, patient partners have played a critical role in shaping hospital policies, improving communication strategies and enhancing care delivery.
“This past year, the contributions of our patient partners have been nothing short of inspiring,” says Lynn Guerriero, President and CEO of Niagara Health. “From the formation of a Patient Experience Steering Committee, to participating in leadership hiring panels and shaping our 2024 Quality Improvement Plan, patient partners have made a real impact – one that’s felt across the entire organization.
The appreciation event offered patient partner a moment to recognize not only their contributions but also the relationships built through the program
Attendees also discussed the growth of the program. In its early days, the NHEN had a small number of partners, but today it boasts a diverse group of more than 60 patient partners from across the region. Each member brings a unique perspective shaped by their own healthcare or caregiver experience, creating a wide-range of experience.
Looking ahead
As the NHEN enters its next chapter, Jhooty hopes to see the program continue to grow and include even more diverse voices.
“Recruiting people from different backgrounds and experiences will make the network stronger and more inclusive,” she says. “There’s always room to learn and improve.”
For Jhooty, the NHEN has been a way to give back to the community while finding purpose in her own healthcare journey. Reflecting on her five-year journey, she noted how her personal skepticism about the healthcare system has evolved.
“I used to be critical of the system,” she admits. “But being part of this network has shown me how much effort goes into improving patient care. It’s been eye-opening.”
For those considering becoming a patient partner, Jhooty offers simple advice: “Do it. You can tailor your involvement to fit your schedule and you never know how your story or suggestions might help someone else.”
If you have questions about the Niagara Health Engagement Network or are interested in getting involved, visit Niagara Health’s website for more information.
link