IHH Healthcare has teamed up with Virtusa to support the integrated healthcare provider’s digital transformation initiative across Singapore, Malaysia, India, and other key markets.
Focusing on modernising IHH’s technology platforms, the goal is to deliver improved patient experiences, streamline hospital and clinical workflows, and reduce long-term cost of ownership.
One aspect of the initiative will explore the use of generative AI and agentic AI applications across the healthcare value chain — from patient care and hospital management to billing systems and regulatory compliance.
Virtusa president & CEO Nitesh Banga said this long-term collaboration is designed to embed innovation into IHH Healthcare’s core operations, enabling smarter, faster, and more seamless care for patients, while creating “a consistent, high-quality digital experience” for all stakeholders.
“This partnership also marks a key milestone for Virtusa in Singapore and across APAC,” said Banga. “It reinforces our commitment to both public and private sector innovation in the region, and positions us as a critical partner in Asia’s shift from outsourcing, to outcome-sourcing.”
The announcement comes shortly after Virtusa’s acquisition of boutique Salesforce consultancy, Mav3rik — with operations in Australia and the Philippines — and the opening of a China entity to service Virtusa’s regional and global customers.
“By utilizing technologies like generative AI, we continue to enhance accessibility, convenience, and the overall patient experience,” said Linus Tham, Group CIO at IHH Healthcare.
Asia is Virtusa’s fastest-growing market this year, and the company is doubling down on its commitment by relocating its regional headquarters to a brand-new Singapore office later in 2025.
The expanded presence will serve as a hub for ASEAN operations and support Virtusa’s strategy to build a strong partner ecosystem across the region.
Virtusa currently works with over 200 Forbes Global 2000 companies across sectors including financial services, insurance, healthcare, and the public sector. It employs over 27,000 professionals globally, with plans to expand delivery centres in Vietnam, the Philippines, and Indonesia to support rising client demand for local talent, linguistic diversity, regional business continuity.
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